Enrollment Center Coordinator

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Job Title:

Enrollment Center Coordinator Agency:

West Georgia Technical College Job

Requisition :

Day (United States of America)
Compensation Details:$52,000.00 PER YEAR

Job Description:

Job Summary The Enrollment Center Coordinator provides campus-level leadership, supervision, and operational oversight for assigned admissions and enrollment support staff. Reporting to the Director of Admissions, this position supervises Admissions Counselors, Student Affairs Assistants, Cashiers, and Receptionists; coordinates daily activities; and supports approved enrollment strategies that promote student access, enrollment, persistence, and completion.

This position ensures assigned staff provide timely, accurate, and student-centered service throughout the enrollment process. The Enrollment Center Coordinator monitors campus enrollment activities, supports staff performance and development, addresses operational and student service issues, and works with campus and College partners to promote an effective and seamless enrollment experience.

Essential Functions Enrollment Center Operations & Student Services (55%)
• Coordinate daily admissions and enrollment activities for the assigned Enrollment Center, including application processing, document verification, New Student Orientation, student communications, and follow-up.
• Oversee campus admissions processing to ensure applications, documentation, and enrollment requirements are completed accurately and in a timely manner.
• Monitor incomplete applications, outstanding requirements, and enrollment barriers and ensure appropriate follow-up and resolution.
• Coordinate staffing and daily operations to meet student service needs, particularly during peak enrollment periods.
• Develop a campus recruitment plan aligned with WGTC enrollment goals and priorities for approval by the Director of Admissions.
• Build effective partnerships with campus departments and external partners to support recruitment, admissions, enrollment, and student success.
• Ensure a student-centered Enrollment Center by monitoring service quality, responsiveness, wait times, and issue resolutions.
• Ensure student information is handled confidentially and in accordance with college policies and applicable laws and regulations.
• Maintain current knowledge of admissions requirements, enrollment procedures, programs, deadlines, and related policies.

Staff Supervision & Development (30%)
• Supervise Admissions Counselors, Student Affairs Assistants, Receptionists, and Cashiers, including scheduling, hiring, onboarding, training, evaluation, coaching, and disciplinary actions in accordance with WGTC, local, and state policies and procedures.
• Assign and monitor workloads to ensure adequate staffing and timely, accurate completion of admissions and enrollment responsibilities.
• Monitor staff productivity, accuracy, responsiveness, attendance, customer service, and compliance.
• Complete annual employee evaluations and provide ongoing coaching, feedback, mentoring, and professional development.
• Identify training needs and coordinate appropriate staff development opportunities.
• Serve as the primary campus escalation point for complex student(s), employee relations, grievance, and performance concerns, coordinating with appropriate College offices to facilitate resolution, escalation, and follow up.

Strategic…