Patient Representative - Patient

Overview

The Patient Experience Representative is dedicated to promoting the highest quality of hospitality and patient guest satisfaction. They function as a non-clinical resource and liaison between the patient and their family, and the hospital and community it serves. They ensure patient rights are respected, promote a culture of safety, provide a channel for problem mediation and resolution, and is a conduit for feedback to management and staff on issues related to patient satisfaction.

• Promote the highest quality of hospitality and patient guest satisfaction.
• Function as a non-clinical resource and liaison between the patient and their family, and the hospital and community it serves.
• Ensure patient rights are respected and promote a culture of safety.
• Provide a channel for problem mediation and resolution.
• Act as a conduit for feedback to management and staff on issues related to patient satisfaction.

• Education:
  
  High School Diploma or GED
• Experience:
  
  Six months of related experience
• Licenses and
  
  Certifications:
  
  DRIVER'S LICENSE
• Supervision:
  Occasionally uses assistance of aide or helper in performance of task
• Qualifications:
  
  Bilingual preferred
• Minimum 6 months experience involving guest interaction, satisfaction, and hospitality
• Knowledge of medical terminology, hospital systems, operations, locations and departments relating to patient care
• Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and centers for Medicare Medicaid regulations
• Ability to maintain confidentiality of sensitive verbal and written information
• Working knowledge of windows-based office software, computers, and operating systems