Epic Beaker Senior Analyst - Information Tech; On-site

Beaker Analysts are the primary support contact for users within the Laboratory Department space. Beaker analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Laboratory Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required.

Beaker analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department’s wide variety of customers and must elevate appropriately to resolve issues. Depending on operations, business or project needs, the Beaker Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis.

Telecommuting privileges may be granted after the initial probationary period.

Education:

High School Diploma or GED

Experience:

Five years of related experience. Requires broad knowledge of complex systems and procedures.

• Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.
• Bachelor's Degree preferred.
• Additional Epic Certifications or Accreditations and Badges preferred but not required.
• Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.