Security Dispatch Supervisor - Security

Security Dispatch Supervisor

The Security Dispatch Supervisor serves as a working supervisor. In addition to working a dispatch position when necessary, performing the full range of Security Dispatcher functions, the Supervisor also directs and supervises subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring, and or implementing corrective action for performance and conduct issues.

The Supervisor also conducts data management and analysis to support department performance improvement. The job must be performed with the highest regard for professionalism, confidentiality, speed and accuracy.

Required Knowledge & Skills

Education:

High School Diploma or GED

Experience:

Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Qualifications

* Will accepts Bachelors degree and one year of supervisory experience.

* Two years supervisory experience preferred, If no supervisory experience four years of dispatch experience required.

* One year of dispatch or related experience in a high call volume setting preferred.

* Must be able to type 40 words per minute.

* Excellent customer service and communication skills required. Distinct speaking voice that is clear and easily understood.

* The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.

* Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.

* Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.

* Interpersonal skills are necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information.

* Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.

* Ability to multi-task and work with frequent interruption.

* Required to maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the groups achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.

* Detailed information gathering and writing skills. excellent spelling and grammar.

* Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
* Subject to annual background check.

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards.

These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

* Operate a multi-line telephone system, alerting system, and a radio base station.

* Supervise, assign, review and participate in the work of THS Security Dispatchers. Perform scheduling duties to ensure 24 7 coverage in the Security Dispatch Center.

* Monitor phone and radio traffic to ensure procedural compliance. Prepare copies of recordings as directed.

* Review case report Daily Event Log information entered into the Omnigo software. Troubleshoot issues and facilitate repair resolution with the Information Technology (IT) Analyst and software vendor.

* Conduct feedback and coaching sessions with Dispatchers at regular intervals.

* Compile and review statistical data outlining department performance and make recommendations for improving performance. Prepare and complete analytical and statistical reports and memos as required.

* Instruct new and existing employees regarding dispatch policies and procedures.

* Ask questions to interpret, analyze and anticipate a caller's situation as to resolve problems, provide information, dispatch Security Officers, or refer callers to other areas departments as appropriate.

* Determine and assign the level of priority of a call and enter the data into a computer-aided dispatch system (Omnigo Dispatch Module) for radio dispatch purposes.

* Dispatch and help coordinate the responses of Security Officers under the direction of…