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Customer Site Service Rep II (CSSR II)

Customer Site Service Representative II

Job Location:

Carrollton, GA

If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in. At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships. We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible.

If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place. We are looking for a professional like you to join our team! As a Customer Site Service Representative, you will support the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge.

The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. This role supports the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution.

The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice. The incumbent will demonstrate technical and professional expertise to enhance Surventis' reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

As a Customer Site Service Rep II, you will be responsible for:

• Supporting the daily operation of Surventis products in Customer Automotive Assembly Plants.
• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.
• Acting as a capable leader and mentor to coach and develop team members as well as providing ready support for other facilities and customer locations.
• Developing monthly scorecards and identifying opportunities for continuous improvement for presentation to management.
• Being a subject matter expert in at least one technology of the coating process i.e. Ecoat, prime, basecoat or clearcoat.
• Maintaining the database for smart chart and color care, inventory, and forecasting.
• Available 24/7 as you will be the sole representative for this account

If you have:

• High school diploma required, advanced degree preferred.
• 2+ years of automotive coatings or equivalent industry expertise; ability to utilize your advanced knowledge of the painting process and paint applications.
• Ability to develop and grow customer relationships, focusing on building a positive rapport with customers.
• Utilizing your inventory control/ERP knowledge you will collect and analyze data and apply results to make material and/or process recommendations.
• Your strong attention to detail will allow you to continuously inspect and evaluate topcoat defects.
• Your excellent interpersonal skills will help you with interactions with the team and management at our customer facility.
• Your strong leadership ability will allow you to run a shift on your own with minimal…