Gas Station Service Attendant

Job Title: Service Attendant

Reports To: General Manager

FLSA Status: Non-Exempt

Work Location:On-Site

Employment Type:Full-Time and/or Part-Time, as assigned

The Service Attendant is responsible for providing friendly and efficient customer service while supporting the daily operation, cleanliness, safety, and security of the service station and convenience store. This position performs a variety of customer service, cashiering, food service, stocking, cleaning, fuel-service, and general operational duties.

Service Attendants are expected to maintain a clean, safe, and welcoming environment for customers, accurately process transactions, follow all cash handling and safety procedures, and assist with other operational needs as assigned. Because the business operates in a customer-facing environment with varying staffing needs, employees must be able to work independently and as part of a team while maintaining a high level of reliability, professionalism, and attention to safety.

The essential duties and responsibilities of the Service Attendant include, but are not limited to:

• Greet customers and provide courteous, professional, and timely service.
• Assist customers with fuel purchases, pump operation, and other service needs.
• Provide full-service fueling assistance to customers when required, including safely dispensing fuel in accordance with Company procedures.
• Monitor fuel pump areas and promptly report spills, equipment malfunctions, safety concerns, or suspicious activity.
• Respond appropriately to customer questions, concerns, or complaints and
  ** escalate
  * * issues to management when necessary.
• Follow established procedures for handling difficult, disruptive, or potentially unsafe customer situations.
• Maintain awareness of activity throughout the store and fuel service areas to support customer and employee safety.

• Operate the cash register and point-of-sale (POS) system accurately and efficiently.
• Process cash, credit/debit card, fuel, and other authorized transactions.
• Provide correct change and receipts and maintain accuracy when handling customer payments.
• Follow Company procedures for cash drawers, cash drops, refunds, voids, discounts, and other transactions.
• Balance assigned cash drawers and promptly report shortages, overages, or transaction discrepancies.
• Verify identification and age when required for the sale of age-restricted products.
• Follow all Company policies and applicable laws regarding the sale of age-restricted products.

• Prepare, handle, package, stock, and serve food and beverage items in accordance with Company procedures and applicable food safety requirements.
• Maintain clean and sanitary food preparation, serving, and storage areas.
• Monitor food quality, temperature, expiration dates, and product rotation as required.
• Operate authorized food preparation and beverage equipment in accordance with training and safety procedures.
• Wash hands, use required protective equipment, and follow appropriate sanitation and food-handling practices.
• Immediately report food safety, sanitation, equipment, or contamination concerns to management.

• Receive, stock, organize, rotate, and replenish merchandise, food, beverages, supplies, and other inventory.
• Ensure products are properly displayed, labeled, priced, and maintained in an orderly manner.
• Monitor inventory levels and notify management when products or supplies require replenishment.
• Check products for damage, expiration, or other conditions that make them unsuitable for sale.
• Assist with deliveries, inventory counts, and other inventory-control activities as assigned.
• Follow Company procedures designed to prevent theft, waste, and inventory loss.

• Maintain the cleanliness and appearance of the store, fuel pump areas, parking areas, restrooms, food service areas, and other assigned spaces.
• Sweep, mop, wipe surfaces, empty trash, clean spills, sanitize high-touch areas, and perform other routine cleaning duties.
• Clean and maintain restrooms…