Warranty Coordinator

Overview

Home Pro is the premier provider of home security, entertainment and control systems. Whether you are building a new home or retro-fitting an existing property, our highly-skilled technical staff will design and install the perfect solution for any home.

Join the growing team at Home Pro, an industry leader in residential home technology and construction services. We are seeking a detail-oriented and highly organized Warranty Coordinator to ensure timely and accurate management of home warranty claims for our valued homeowners and builder partners. If you have a passion for customer service, strong problem-solving skills, and thrive in a fast-paced environment, Home Pro offers the perfect opportunity to grow your career in the home services industry.

• Serve as the primary point of contact for warranty service requests, efficiently coordinating communication between homeowners, builders, service technicians, and internal departments.

• Receive, review, and accurately enter warranty claims into management systems, verifying coverage and eligibility.

• Schedule and dispatch technicians to resolve warranty issues within company service standards and customer expectations.

• Communicate with homeowners and builders in a professional, empathetic, and solutions-focused manner.

• Prepare and distribute warranty-related reports as required by management.

• Continuously work to improve warranty department processes and customer experience.

• Perform additional administrative and coordination tasks as assigned by supervisors.

• High school diploma or equivalent required; associate degree or relevant coursework preferred.

• Minimum of one year of experience in warranty administration, customer service, or related field (residential construction, home services, or property management preferred).

• Strong organizational and multitasking abilities, with keen attention to detail.

• Excellent verbal and written communication skills, maintaining a friendly and professional tone.

• Problem-solving skills and the ability to proactively address customer and operational challenges.

• Ability to work collaboratively with multiple teams and prioritize competing tasks.

• Proficient with computers, including experience with Microsoft Office and customer management software (CRM or warranty tracking systems).

• Positive attitude and commitment to delivering an outstanding customer experience.

• Valid driver’s license and reliable transportation may be required for occasional site visits.

• Full-time, Monday through Friday schedule.

• Competitive hourly wage

• Comprehensive benefits package available after 60 days (medical, dental, vision, life insurance).

• 401(k) plan with company match.

• Paid time off (PTO) and company holidays.

• Opportunities for advancement within Home Pro's fast-growing team.

Home Pro is a premier Texas-based provider of electrical contracting and smart home technology services for residential builders and homeowners. With a reputation for quality, innovation, and customer-centric service, we are dedicated to making every home safer, smarter, and more comfortable. We foster a supportive work environment where you can grow professionally while making a difference in our customers' lives.

Home Pro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.