Reverse Logistics Coordinator

Reverse Logistics Coordinator

Department: Service - Warehouse / Logistics

Employment Type: Permanent - Full Time

Location: United States/Carrollton, TX

Reporting To: Director Supply Chain

Compensation: $19.68 - $24.60 / hour

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people.

Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

We are looking for a Reverse Logistics Coordinator who will provide balanced support to offsite Technicians shipping damaged parts and the inventory control team. The Reverse Logistics Coordinator is an internal-customer facing role that will ensure timely execution of product returns, and identify trends in Field returns and implement corrective, innovative actions.

• Analyze and identify trends in Field Service Engineer used modules.
• Identify potential issues and build corrective programs and procedures with Field and Warehouse management input.
• Focus on cost reduction activities, programs, and procedures for field and warehouse teams.
• Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment.
• Drive reporting and action from Field Service Management supporting KPI’s and improvement actions.
• Resolve inventory discrepancies within Accounting, IT and Management processes and controls.
• Lead projects and initiatives to optimize return logistics for refurbishment processes reduce costs.
• Generate reports for management on reverse logistics activities, including return rates per SKU, turnaround time and cost analysis.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Monitor KPIs, drive performance and cost management with Field and Dealer returns.
• Lead monthly and other meetings with Field Service management, Supply Chain management, Warehouse, etc.

Education Level:

• High school diploma or equivalent

Qualifications:

• 3+ years of experience in supply chain management or related roles
• Strong computer skills in the use of database systems, Excel Pivot Tables, look‑ups, Microsoft Office, and basic computer operating systems.
• Effective communication, including writing, speaking and interpersonal communication
• Advanced data analysis and data visualization
• Understanding of the supply chain, common obstacles, and effective solutions
• Willingness to learn new tools than manipulate, analyze, and visualize data.
• Excellent analytical, communication and interpersonal skills
• Sound judgment decision making skills, with the ability to prioritize and to work under continual deadline pressure.
• Excellent teamwork skills and a proven ability to be successful in cross‑functional teams.
• Ensuring that quality objectives and delivery deadlines are met.
• Data entry, time management, critical thinking, and leadership.
• Ability to learn company ERP software application, knowledge of JDE/OFSC a plus
• Highly self‑motivated with keen attention to detail.
• Exercises diligence in completing work activities with the willingness to work extra hours if needed.
• Proficiency in Oracle JDE 9.2 is desired.

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life…