Reconstruction Project Coordinator

• Base Pay $50,000.00 - $70,000.00 / Year
• Employee Type FT Exempt

Job Summary

The Project Coordinator will deliver exceptional customer service by effectively educating and guiding customers through a step-by-step overview of the claim and loss process. Serving as the primary point of contact, this position will function as a liaison between customers and the management team.

Essential Job Duties and Responsibilities

Project Coordination

• Manage incoming calls and emails, responding to inquiries from both customers and adjusters.
• Coordinate project-related activities, schedules, and resources.
• Track project progress and maintain project calendars.
• Complete invoicing within 24 hours of notification by the Project Manager or Manager.
• Collecting and processing customer payments in Quick Books Online and White Board software.
• Assistance in Xactimate and Xact Analysis software.
• Daily meeting with the Operations team.

Documentation and Reporting

• Gather loss details and create jobs in CRM.
• Review all new jobs entered into CRM for accuracy.
• Record all customer conversations and input notes into CRM.
• Review jobs for final closure and complete the closure process in CRM.
• Maintain project documentation, including project plans, reports, and records.

Communication

• Ensure customers are informed about all the services the company provides and promote additional divisions when applicable.
• Coordinate follow-ups with customers to ensure understanding and satisfaction.
• Follow up with all customer complaints or questions and keep the manager informed of all issues.

Scheduling

• Verify the availability of the project manager and schedule the initial appointment.

Problem Resolution

• Identify potential project risks and issues and report them to the Project Manager or Manager.
• Address and resolve issues or inquiries from visitors and staff in a professional manner.
• Escalate issues to the appropriate department or personnel when necessary.

Knowledge, Skills, and Abilities Requirements

• Proficient in the English language.
• Bilingual abilities are considered an advantage.
• Clear criminal background record.
• Strong organizational and multitasking abilities.
• Exceptional communication skills, both written and oral.
• Familiarity with CRM databases is advantageous.
• Proficient understanding of Microsoft Office suite, Windows operating systems, and internet usage.

Education and Work Experience Requirements

An equivalent combination of the following education and experience would be acceptable for qualification. A common method of acquiring the necessary knowledge, skills, and abilities is:

• Bachelor’s degree in finance, accounting, business administration, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in the disaster relief industry.

Physical and Other Requirements

This office role primarily involves extended periods of sitting, with minimal lifting requirements. We are open to providing reasonable accommodation to ensure individuals with disabilities perform the essential job functions.

Additional Information

This job description is not exhaustive, and employees may be assigned other related business duties by their immediate supervisor or other management as needed. The FSG Restoration Services, LLC retains the right to modify job duties and responsibilities, as necessary. This job description does not constitute a written or implied employment contract. FSG Restoration Services, LLC is an Equal Opportunity Employer and takes pride in maintaining a diverse workforce.

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Weekly pay

Schedule:

• Monday to Friday

Job Summary

The Project Coordinator will deliver exceptional customer service by effectively educating and guiding customers through a step-by-step overview of the claim and loss process. Serving as the primary point of contact, this position will function as a liaison between customers and the management team.

Essential Job Duties and Responsibilities

Project Coordination

• Manage incoming calls and emails, responding to inquiries from both customers and adjusters.
• Coordinate project-related activities, schedules, and resources.
• Track…