Product Analyst III

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

A Product Analyst III takes a more proactive role in analyzing business needs and translating them into effective technology solutions. You will lead specific work streams or feature analyses, develop comprehensive requirements, facilitate stakeholder discussions, contribute to test strategy, and mentor junior analysts, operating with significant autonomy.

The Product Analyst III will:

• Independently conduct organizational analysis, identify improvement opportunities, and contribute to the measurement and prioritization of initiatives
• Proactively interact and coordinate with system developers, architects, and business leaders on complex application changes, development, and deployment strategies
• Gather, analyze, and document complex business requirements, engaging effectively with technology partners to design robust solutions
• Write, communicate, and refine detailed requirements and user stories using various methods (e.g., use cases, activity diagrams) ensuring clarity and alignment with business goals
• Identify key stakeholders, understand their influence, and manage communications effectively across functional areas for assigned projects or features
• Work effectively within Scrum or Kanban teams, often facilitating specific discussions or ceremonies
• Develop comprehensive and well-defined acceptance criteria
• Lead or significantly contribute to Scrum ceremonies and retrospectives, driving improvements
• Develop and maintain high-quality system and user documentation
• Plan, coordinate, and oversee functional testing and user training for specific features or components
• Provide insightful verbal and written reports and analysis to management and stakeholders
• Create detailed workflow diagrams and technical documentation
• Collaborate closely with Tech Leads and UAT to establish clear definitions of "done" and ensure quality delivery
• Lead risk assessment efforts for specific project areas and develop mitigation plans
• Lead backlog grooming sessions for specific features or components, contributing to roadmap planning
• Assist the Product Owner in defining approaches to deliver product roadmap items
• Develop comprehensive test plans, oversee execution, and certify changes against finalized requirements
• Mentor and provide guidance to Product Analysts I and II
• Perform other related duties as required and assigned

• 4 Year college degree (Bachelor) or equivalent work experience
• 4-6 years of relevant experience in business analysis, product analysis, or related roles, with strong, demonstrated Agile experience
• In-depth knowledge and application of Agile methodologies and principles
• Mortgage sevicing background
• Excellent interpersonal, verbal, written communication, and presentation skills
• Excellent organizational skills and proven ability to manage complex tasks and priorities
• Strong teamwork mentality, including formal/informal mentorship of junior analysts
• Highly proficient in the G‑Suite (Docs, Sheets, Slides, etc.)
• Strong data analysis experience required; experience with BI Tools preferred
• Expertise with JIRA, Confluence, or similar Agile management tools required
• Proven ability to work independently with minimal supervision and lead specific initiatives
• Demonstrated ability to manage multiple complex projects/work streams concurrently
• Proven track record of delivering high-quality work in a fast-paced environment
• Excellent critical thinking, problem-solving, analytical, and decision-making skills
• Solid Financial Services and mortgage industry experience strongly preferred
• Strong business acumen and ability to effectively interface with middle and senior management

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select…