Service Billing Coordinator

Overview

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. This role involves handling incoming customer service calls in a professional, efficient, and timely manner to ensure Convergint Technologies becomes the customers' first choice for service. You will coordinate service with technicians, sub-contractors, and customers within the designated CTC location. As a Service Billing Coordinator, you are part of a dynamic team that supports growth for both you and Convergint.

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator.

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We value diversity and operate on a foundation of 10 Values and Beliefs that drive our culture. We aim to be the #1 global, serviced-based systems integrator in the industry and are committed to protecting the lives and assets of our customers and their communities with the solutions we provide.

• Convergint’s greatest strength is our people. Every colleague is encouraged to participate in our Recruit Awesome People program to help grow Convergint by promoting a colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Process completed work order tickets and invoices according to CTC guidelines and the customer playbook.
• Complete service contract renewal and invoicing processes (including maintenance and software support CSPs). Ensure internal records of contract SOW are clearly defined and managed for each customer.
• Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
• Work with the Service Manager to manage annual preventative maintenance/inspection lists and coordinate technician schedules accordingly.
• Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling general inquiries. May provide support and backup for other areas of the business and may handle calls after hours.
• Participate in quality assurance calls/inquiries to customers as needed.
• Provide Service Quotes to customers with the assistance of the supervisor.
• Complete projects and special assignments by determining priorities, managing time, and adjusting plans as needed.
• Perform other duties and responsibilities as requested or required.

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and the ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative and proactively seeks opportunities.
• Ability to facilitate a collaborative working environment for customers and team members.

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life…