Specialist - Preservation​/Repair; Part-Time

Job Summary

Facilitate movement of asset and/or process through established steps to completion and/or closure.

• Task Management
  • Manage portfolios, tasks or assignments through queue to completion
  • Escalate issues to proper department or supervisor for resolution
  • Review and process documentation received
  • Coordinate completion of tasks with team members
  • Approve items in scope of authority for completion
  • Update client and company systems as required
• Customer Service
  • Respond to client's requests or questions via phone, email, portal or fax
  • Correspond with vendors, clients or customer liaisons
  • Train vendors, clients or customers on processes if part of internal process
• Quality Assurance
  • Validate information received for correctness and track errors
  • Review and complete projects to evaluate and improve quality
  • Report potential risks, regulatory or investor changes
• Other functions, duties, and tasks as assigned
  • Support the creation of well documented, measurable, and auditable processes/workflows

Management retains the discretion to add to or change the duties of the position at any time.

Required Knowledge
:
Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)

Essential Skills
:

• Active Listening
  :
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
• Reading Comprehension
  :
  Understanding written sentences and paragraphs in work related documents;
• Speaking
  :
  Talking to others to convey information effectively;
• Social Perceptiveness
  :
  Being aware of others' reactions and understanding why they react as they do;
• Time Management
  :
  Managing one's own time and the time of others.;
• Service Orientation
  :
  Actively looking for ways to help people;
• Critical Thinking
  :
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Persuasion
  :
  Persuading others to change their minds or behavior;
• Active Learning
  :
  Understanding the implications of new information for both current and future problem-solving and decision-making;
• Monitoring
  :
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action;
• Conflict Resolution
  :
  Using verbal and nonverbal communication skills to successfully resolve conflicts;
• Problem Solving
  :
  Identifying and working through details of a problem to develop and evaluate options and implement solutions.

• Oral Expression
  : ability to communicate information and ideas in speaking so others will understand;
• Oral Comprehension
  : ability to listen to and understand information and ideas presented through spoken words and sentences;
• Speech Recognition
  : ability to identify and understand the speech of another person;
• Speech Clarity
  : ability to speak clearly so others can understand;
• Written Comprehension
  : ability to read and understand information and ideas presented in writing;
• Written Expression
  : ability to communicate information and ideas in writing so others will understand;
• Inductive Reasoning
  : the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events);
• Deductive Reasoning
  : ability to apply general rules to specific problems to produce answers that make sense;
• Problem Sensitivity
  : ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem;
• Near Vision
  :
  The ability to see details at close range (within a few feet of the observer).

The majority of work will be performed indoors in an…