Customer Service Representative

Position: Customer Service Representative
Location: Carrollton, Texas
Work Location: Humble, TX
Department: Customer Service

The SK Aero Safety Group is a worldwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America, Europe, Asia, and Australia. Safe Tech USA, a trusted leader in aircraft safety and maintenance services, specializes in the inspection, repair, and overhaul of critical aviation safety components including fire suppression systems, oxygen assemblies, and emergency evacuation equipment.

Our commitment is to deliver exceptional service and uncompromising quality to ensure aviation safety at the highest level.

The Customer Service Representative will perform daily functions and services to support effective and efficient operations of the organization's Customer Service Department, providing customer support to vendors, customers, and operations teams by delivering timely and accurate reporting on work orders and providing status updates.

None

• Analyze and update data to provide timely repair order statuses to customers.
• Review and ensure accuracy of all data relative to component Work in Process.
• Collect data from Operations and Sales to prepare RFQs and Quotes with accuracy in a timely manner.
• Capture data to be used by management to analyze and identify trends and performance gaps.
• Answer customer inquiries about order status, cost proposals, account balances and all general information.
• Provide daily written updates on customer interaction to the management team.
• Assist as needed with administrative duties and answering phones.
• Perform tasks in accordance with quality and regulatory requirements.
• Adhere to security and safety policies.
• Perform additional administrative duties as required by management.

• Proficient with Word, Excel & PowerPoint.
• Ability to learn & use Quantum and Aeroxchange purchasing portal.
• Ability to communicate at all levels internally and externally to the company.
• Exhibit proficiency to multitask and follow through on all assignments through completion of tasks.

• High School graduate or GED required.
• Minimum of two years of relevant experience in customer service.
• Must have strong computer and analytical skills.
• Ability to interface with management team, sales and operations.
• Ability to greet and communicate with customers in a positive manner.
• Must possess very strong organizational skills and attention to detail.
• Must be self‑motivated and can work independently.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

• Competitive pay (based on experience).
• Monthly bonus eligibility up to $270/month.
• Ongoing training and certification programs.
• Medical, dental, vision insurance and other cafeteria plan options.
• Life insurance coverage.
• Paid holidays and vacation (2 weeks' vacation, 9 paid holidays and 5 additional PTO days).
• 401(k) with company match.
• Employee perks and discount programs.

To apply or learn more, contact Nancy Andersen at: nancy.a
Visit: