Customer Advocacy Lead: Escalations & Resolution
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-06-02
Listing for:
Selene Finance LP
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Selene Finance LP is hiring a Customer Advocacy Specialist to manage highly escalated customer complaints while ensuring compliance and maintaining trust. The successful candidate will serve as the point of contact for escalated issues from executive offices and regulatory agencies.
The role emphasizes independent research and coordination with various teams for effective resolution, contributing to an excellent outcomes-based environment.
Selene offers benefits such as Medical, Dental & Vision Insurance, Paid Time Off, and a matching 401(k) plan.
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