TGGCADCustomer Service Representative

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to any voicemails and/or messages from answering service or new customer lead portals.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Help with scheduling work appointments for Installation Techs, along with customers accordingly. (if applicable)

• 1-3 years’ residential glass experience (ordering, quoting, office/project management) preferred.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel).
• Proficient with Google Applications.

* Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.