Warranty Coordinator

Warranty Coordinator Job Overview

Join the growing team at Home Pro, an industry leader in residential home technology and construction services. We are seeking a detail-oriented and highly organized Warranty Coordinator to ensure timely and accurate management of home warranty claims for our valued homeowners and builder partners. If you have a passion for customer service, strong problem-solving skills, and thrive in a fast-paced environment, Home Pro offers the perfect opportunity to grow your career in the home services industry.

• Serve as the primary point of contact for warranty service requests, efficiently coordinating communication between homeowners, builders, service technicians, and internal departments.
• Receive, review, and accurately enter warranty claims into management systems, verifying coverage and eligibility.
• Schedule and dispatch technicians to resolve warranty issues within company service standards and customer expectations.
• Communicate with homeowners and builders in a professional, empathetic, and solutions-focused manner.
• Prepare and distribute warranty-related reports as required by management.
• Continuously work to improve warranty department processes and customer experience.
• Perform additional administrative and coordination tasks as assigned by supervisors.

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• Minimum of one year of experience in warranty administration, customer service, or related field (residential construction, home services, or property management preferred).
• Strong organizational and multitasking abilities, with keen attention to detail.
• Excellent verbal and written communication skills, maintaining a friendly and professional tone.
• Problem-solving skills and the ability to proactively address customer and operational challenges.
• Ability to work collaboratively with multiple teams and prioritize competing tasks.
• Proficient with computers, including experience with Microsoft Office and customer management software (CRM or warranty tracking systems).
• Positive attitude and commitment to delivering an outstanding customer experience.
• Valid driver’s license and reliable transportation may be required for occasional site visits.

• Full-time, Monday through Friday schedule.
• Competitive hourly wage
• Comprehensive benefits package available after 60 days (medical, dental, vision, life insurance).
• 401(k) plan with company match.
• Paid time off (PTO) and company holidays
• Opportunities for advancement within Home Pro's fast-growing team.

Home Pro is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.