Customer Service Representative

Professional Placement Services

Professional Placement Services is seeking a detail-oriented Customer Service Representative to join us in Carrollton at our cutting-edge Semiconductor refurbishment facility!

The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins.

• Respond to all product inquiries, including (but not limited to) requests for quotation samples, technical support, or backlog issues.
• Serve as the company focal point for customer inquiries and interaction.
• Follow departmental procedures for creating a profitable quote or sample request responses.
• Proactively and regularly follow up on all significant business opportunities and prepare a weekly update of status.
• Work closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
• Maintain complete and up-to-date quote history and follow‑up files.
• Focus on closing new orders and meeting division monthly and quarterly booking goals assigned by upper management.
• Attend production meetings and provide customer commitments.
• Drive orders through the factory to meet OTD.
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

• Proven Microsoft Office Suite skills.
• Organized and self‑disciplined.
• Demonstrated excellent oral and written communication skills.
• Must work well with others.
• Display a high degree of accuracy and have exemplary attendance.

• High School diploma or equivalent combination of education and experience preferred.

• 3+ years’ experience as an Inside Sales Representative.
• Semiconductor industry experience preferred.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals.

Job Number: 5001