Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE I - CARROLLTON, TX.

The Customer Service Representative I, reporting to the Customer Operations Manager, is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs. Key responsibilities include order entry, communicating customer complaints, maintaining accurate records, ensuring customer satisfaction through effective communication and problem solving and providing accurate product or service information.

• Process customer orders/changes/returns per established department policies and procedures.
• Work closely with the finance department to resolve disputed credit items.
• Ensure that service failures and customer concerns are properly managed, documented, communicated, and responded to in a timely manner.
• Partner with the sales team and quality team to meet and exceed customer service expectations.
• Assist in onboarding new customers and business.
• Serve as liaison with manufacturing, engineering and shipping personnel.
• Respond to and resolve internal and external customer requests and inquiries which may involve pricing, product availability, returns, terms and conditions and delivery.
• Prepare export documentation.
• Be an active team member, assisting wherever needed, re‑prioritizing work to accommodate more immediate customer or department needs. Be available and willing to work overtime, and be at work every day, on time.
• Always communicate professionally, maintaining a positive attitude towards the Company, the Customers, the Brokers, Co‑workers and all members of Management.
• Perform other related duties and projects as assigned.
• Perform all above‑mentioned duties while striving to maintain 100% accuracy.

• 1-2 years’ experience in a customer service role
• Outstanding verbal and written communication skills
• Strong computer, telephone and technology skills including Microsoft Office
• Must be organized with attention to detail
• Knowledge of export paperwork preparation is a plus.

• Day One - Health, Dental, and Vision Benefits
• 401(k) Retirement Plan with Matching Contributions at 60 Days
• Career Growth Opportunities and Professional Development