Part Time Warranty Coordinator

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry‑leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and refrigeration equipment, as well as a full line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees.

Our footprint, inventory and e‑Commerce platform allow us to provide customers with best‑in‑class service when and where they need it.

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top‑notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

The Warranty Claim Specialist will handle warranty‑related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

• Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
• Assist customers in understanding their warranty coverage, terms, and conditions.
• Process warranty claims efficiently, ensuring timely and accurate resolution.
• Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
• Provide customers with updates on the status of their warranty claims.
• Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Gather and document customer feedback to help improve products and services.
• Stay informed about company products, services, and warranty policies.
• Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. Three years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem‑solving skills and attention to detail.
• Ability to handle high‑stress situations and manage multiple tasks simultaneously.
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

• Knowledge of Service Bench.
• Knowledge of Salesforce.
• Experience working with general contractors in a B2B environment.
• Bi‑lingual (English/Spanish).

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.