Production Associate; PART-TIME

26-0013 Support Production Associate (PART-TIME)

Job Category: Operations

Requisition Number:

Locations: VRM Carrollton, 4100 International Parkway, Carrollton, TX 75007, USA

The Production Associate is responsible for ensuring smooth, efficient, and department specific administrative and/or production processes as assigned by management.

Task Management

• Support tasks or administrative assignments to completion as appropriate.
• Escalate issues to the proper department or supervisor as applicable.
• Research solutions when necessary to complete the task.
• Respond to client, vendor, or customer requests or questions via phone, email, portal or fax.

Quality Assurance

• Work proactively with department staff to complete tasks accurately and timely.
• Support with identifying improvements to ensure efficiency and quality metrics are met.

Other duties as assigned

• Management retains the discretion to add to or change the duties of the position at any time.

• Minimum age 18 years.
• Must be able to work onsite in the Carrollton, TX office as requested by management.
• Maximum of 25 hours per week.
• No certification required.
• High school diploma or equivalent required; some college coursework in real estate preferred.
• Experience:
  
  Some experience in real estate, financial services, mortgage servicing or vendor management preferred; experience with Microsoft Office required.

Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including meaning and spelling of words, rules of composition, and grammar;
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer); flexibility work schedule, data analytics.

Skills: Active Listening, Reading Comprehension, Speaking, Social Perceptiveness, Time Management, Service Orientation, Critical Thinking, Persuasion, Active Learning, Monitoring, Conflict Resolution, Problem Solving, Oral Expression, Oral Comprehension, Speech Recognition, Speech Clarity, Written Comprehension, Written Expression, Inductive Reasoning, Deductive Reasoning, Problem Sensitivity, Near Vision.

The majority of work will be performed indoors in an environmentally controlled setting. The work environment includes business casual attire; frequent contact with others via e-mail, telephone, face-to-face, letters, and memos; daily decisions which have low impact on co-workers and company results; and a low level of autonomy within highly structured process flows.

Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability. If you require an accommodation in the application process, please call  or email

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.