Client Account & Logistics Coordinator

Position Summary

ITAD USA is looking for a proactive and organized Client Account & Logistics Coordinator to join our growing team. In this role, you'll play an important part in coordinating customer projects while managing the logistics that keep operations running smoothly. Acting as the connection between customers, transportation partners, and internal departments, you'll help ensure every project is executed accurately, on time, and with exceptional service.

This position is ideal for someone who thrives in a fast-paced environment, enjoys building customer relationships, and has a talent for keeping multiple projects organized. Candidates with backgrounds in customer service, logistics, operations, project coordination, or account support are encouraged to apply.

• Build and maintain strong relationships with assigned customer accounts.
• Provide regular updates on project timelines, service activities, and project status.
• Respond promptly to customer inquiries and resolve requests in a professional manner.
• Collaborate with internal teams to coordinate customer needs and project requirements.
• Assist with onboarding new customers and initiating new projects.
• Deliver a positive customer experience from project kickoff through completion.

• Arrange transportation, pickups, deliveries, and other logistics for customer projects.
• Communicate with carriers, freight partners, and internal operations to ensure timely execution.
• Monitor shipment activity and maintain accurate tracking records.
• Coordinate schedules and proactively address changes that may impact project timelines.
• Support inventory reconciliation and asset tracking activities.
• Assist with projects involving office relocations, IT refreshes, equipment deployments, and asset recovery services.

• Maintain accurate information within CRM and internal operational systems.
• Prepare project documentation, reports, and customer communications.
• Support contract administration and other required customer documentation.
• Track project milestones and ensure all required records are complete and up to date.
• Contribute to process improvements and support departmental initiatives as needed.

• Associate's or Bachelor's degree preferred; equivalent work experience will also be considered.
• 1–3 years of experience in customer service, logistics, operations, project coordination, administrative support, or a related field.
• Excellent organizational skills with the ability to prioritize multiple responsibilities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• Ability to work independently while managing competing priorities in a dynamic environment.
• Strong attention to detail and a proactive approach to problem-solving.

• Experience with in logistics, transportation, technology services, electronics recycling, or related industries.
• Familiarity with CRM platforms, ERP systems, or inventory management software.
• Experience supporting customer accounts, coordinating projects, or managing logistics schedules.

• Ability to work at a computer for extended periods throughout the workday.
• Occasional visits to warehouse operations and customer locations.
• Ability to lift up to 25 pounds as needed.