Ecommerce Inventory and Listing Specialist

ITAD USA® is a full-service electronics and materials lifecycle-management company specializing in “re-commerce” to advance the circular economy. The organization delivers innovative solutions for IT asset disposition and electronics recycling, helping clients achieve sustainability goals while maintaining clear transparency in all disposition and recycling processes. Core services include secure asset disposition, complete digital data destruction, and value recovery from retired technology assets.

ITAD USA® partners with Fortune 2000 companies and other organizations to maximize capital recovery through resale and responsible end-of-life recycling. Team members contribute directly to environmentally responsible practices and the reduction of electronic waste.

The E-commerce Support Specialist is the primary point of contact for customers,responsible for addressing inquiries, resolving issues, and providing assistance related toonline orders, products, and the overall shopping experience. This role works across various 3rd party marketplaces including eBay and Amazon to ensure customer satisfaction, build loyalty, and contribute to the growth of the business.

This is a 100% full time ONSITE ROLE in Carrollton, TX. Remote work is not permitted.

The E-commerce Support Specialist is the primary point of contact for customers,

responsible for addressing inquiries, resolving issues, and providing assistance related to

online orders, products, and the overall shopping experience. This role works across

various 3rd party marketplaces including eBay and Amazon to ensure customer

satisfaction, build loyalty, and contribute to the growth of the business.

This is a 100% full time ONSITE ROLE in Carrollton, TX. Remote work is not permitted.

• Customer Communication:
  Respond to customer inquiries and issues promptly and professionally via email.
• Product Creation and Data Integration:
  Assist in accurate product creation andmapping to marketplaces.
• Order Management:
  Assist customers with all aspects of their orders, including accurate and timely fulfillment, tracking shipments, and managing ordermodifications.
• Issue Resolution:
  Troubleshoot and resolve customer problems such as orderdiscrepancies and shipping delays.
• Returns, Refunds, and Exchanges:
  Process returns, refunds, and exchangese
  
  Piciently, ensuring adherence to company policies.
• Product Knowledge:
  Maintain a deep understanding of the company's products,services, and policies to provide accurate information and guidance to customers.
• Collaboration:
  
  Work closely with other departments, such as warehouse,marketing, IT, and 3rd party site customer service agents to resolve complex customer issues and ensure a seamless customer journey.
• Feedback and Improvement:
  Identify and report recurring customer issues ortrends to help improve products, services, and overall business processes. Maintain high quality feedback ratings on all 3rd party marketplaces.
• Fraud Prevention:
  Identify and prevent ecommerce fraud.

• Experience:
  
  Proven experience in eBay & Amazon customer service is required.
• Education:
  
  A high school diploma or equivalent is typically required; a bachelor'sdegree is preferred.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
• Problem-Solving:
  Strong problem-solving, critical-thinking, and analytical abilities to ePectively address a wide range of customer issues.
• Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and fostering positive relationships.
• Organizational
  
  Skills:
  
  Excellent time management and organizational skills, withthe ability to multitask in a fast-paced, high-volume environment.
• Adaptability:
  The ability to learn quickly and adapt to new tools, technologies, andcompany policies.
• Detail Orientation:
  Must have strong focus and attention to detail and overall quality.
• Teamwork:
  The ability to work both independently and collaboratively as part of ateam

• Familiarity with e-commerce platforms:
  Amazon, eBay, etc.
• Proficiency in using CRM systems and customer support software (e.g., eDesk, Zendesk, Hub Spot, Freshdesk).