More jobs:
Service Delivery Manager
Job in
Carrollton, Dallas County, Texas, 75006, USA
Listed on 2026-08-05
Listing for:
Artech LLC
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Service Delivery Manager
Locations:
Morrisville NC / Franklin, TN / Westmont, IL / Carrollton, TX / Andover, MA
Duration: 6 Months Contract
Schedule:
Hybrid (3 days onsite / 2 days remote)
Rate Range: $35 to $40 per hour on W2
Job Description:
- Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position.
- Customer Service Request Intake
- Planning and preparation for core service execution teams
- Ownership of all coordination for core service delivery
- Work Order Creation and lifecycle management
- Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
- Direct support from our customers
- Operational excellence and world class service delivery
- Service Delivery Planning for all core service types
- Service Agreements
- Reactive work orders
- Quoted Service
- Relationship Development with execution/action teams
- Coordination of internal and external teams and subcontractors in a rapid response business environment
- Networking internally and externally
- Familiarity and a general understanding of the systems we support and the components within
- Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
- Exceptional communication skills - verbal and written
- Commitment to excellent customer service
- Best in class organizational skills
- Ability to manage and prioritize multiple responsibilities simultaneously
- Shape Expectations & Outcomes
- Complete and accurate Customer Service Request Intake
- Response time
- Accuracy of work order creation
- Prioritization Material Ordering
- Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling
- Strong Experience with Client Office
- Virtual (PC Based) Call Systems (Genesys system preferred)
- Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
- Tableau (user level)
- Client Dynamics (Preferred)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×