Korean-Speaking VOC Ops Specialist (Root Cause
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-08-17
Listing for:
2020 Companies, Inc.
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Job Description & How to Apply Below
2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. This on-site role is based in the Plano, TX office with pay of $30.00 per hour and requires fluent Korean (written and verbal).
You will analyze cases, perform root cause analysis, support continuous improvement, and collaborate with teams to raise customer satisfaction, including reporting to leadership and managing escalations in Korean and
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