Call Center Supervisor: Lead & Elevate Customer Support
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-08-20
Listing for:
SWC Group
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Management
Client Relationship Management
Job Description & How to Apply Below
SWC Group is seeking a Customer Service Call Center Supervisor to lead a team of agents in Carrollton, TX. You will monitor KPI metrics, coach performance, and help resolve escalations to deliver excellent service.
The role requires a minimum of 3 years in a supervisory call center, proficiency with MS Word and Excel, strong interpersonal skills, and the ability to multi-task under pressure.
Schedule:
Mon-Sat 8am-6pm; compensation $45,000–$48,000 with benefits.
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