Customer Service Agent

Shield Healthcare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Carrollton, TX.

• Handle incoming and outgoing customer service calls (average 75 per shift)
• Resolve common customer concerns
• Accurately enter customer order information into Customer Relationship Management database
• Process documentation requests for initial orders, renewals, and addendums
• Meet monthly performance expectations as assigned by Management

• Minimum 1-year customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Ability to speak, read and write in English, Spanish preferred

• $19-20/hour
• Medical, Dental and Vision (Eligible first day of employment)
• Flexible Spending Account
• Life & Disability Insurance
• 401(k) with Company Match
• Vacation and Sick Days
• Paid Holidays
• Education Assistance
• Employee Referral Program