Customer Service & Operations Coordinator

Team 360 Staffing is seeking a detail-oriented Customer Service & Operations Coordinator to join our client's growing team. This role is a critical link between customers, Sales, Engineering, repair technicians, shipping, and operations. You'll be involved in everything from customer calls and purchase orders to repair approvals, technical questions, warranties, pricing, and logistics.

This is not a call-center position. We're looking for someone dependable and curious who can learn our client's processes, take ownership of issues from start to finish, and grow with the company over time.

Schedule:

Monday–Friday | 8:00 AM – 5:00 PM | Full-time

Team 360 Staffing is a trusted staffing and recruitment agency connecting talented professionals with leading employers across a variety of industries. You will be working for a growing industrial repair company that partners with manufacturing clients to repair and maintain critical equipment.

• Handle inbound and outbound customer calls, and respond to inquiries by phone and email
• Compose clear, professional business emails and customer communications
• Receive, review, enter, and process customer purchase orders, verifying pricing, quantities, and terms
• Review part numbers, serial numbers, model numbers, and equipment documentation for accuracy
• Communicate repair findings, recommendations, pricing, lead times, and status updates to customers
• Help customers understand the value of repair versus replacement, and assist with pricing negotiations
• Work closely with Engineering to translate technical findings into clear customer communication
• Serve as a communication bridge between Sales, Engineering, repair departments, shipping, and operations
• Handle warranty questions and help coordinate evaluations and resolutions
• Enter and maintain accurate records in SAP and other internal systems
• Coordinate customer pickups/deliveries, including driver routing, and resolve shipping paperwork issues
• Proactively follow up on open quotes, approvals, repairs, and internal questions
• Manage multiple customer requests and repair orders simultaneously
• Occasionally work hands-on in the shipping, warehouse, or repair-shop areas to verify equipment or resolve issues

• Strong computer and typing skills, with excellent written and verbal communication
• Exceptional attention to detail and ability to accurately compare numbers, part numbers, and documentation
• Strong organizational and multitasking abilities, with the ability to prioritize urgent issues without dropping daily responsibilities
• Ability to learn technical terminology and explain it clearly to customers
• Comfortable learning and working in multiple computer systems
• Willingness to occasionally work hands-on in warehouse/shipping/repair-shop areas
• Ability to take initiative and work independently once trained
• SAP experience strongly preferred
• Customer service, account management, or order entry/PO processing experience a plus
• Background in manufacturing, industrial repair, distribution, or logistics a plus

This position offers exposure to nearly every part of the operation. Candidates who show strong judgment, initiative, and accuracy may grow into roles in Customer Service leadership, Operations, repair approvals, account management, or process improvement.