Workforce Development Specialist

Job Details

Job Location: Main Office - Carrollton, TX 75007

Position Type: Full Time

Department: Operations

Division: Center for Operational Readiness and Excellence (CORE)

Salary Range: $61,753.63–$83,906.51

Grade: ECTO Step Plan

FLSA Status: Non-Exempt

Date Created: August 3, 2026

Position Title: Workforce Development Specialist

Ready to Strengthen Learning and Development at NTECC?

• Plan, coordinate, and manage Operations new-hire academies and other classroom-based instructional programs.
• Work with the Assistant Operations Manager to establish annual training plans, schedules, and learning objectives for new and existing employees.
• Coordinate instructors, classrooms, technology, training materials, and other resources needed to support learning activities.
• Ensure training programs are conducted in accordance with the CORE program and applicable industry standards.
• Collaborate with supervisors, managers, and subject matter experts to identify and address operational training needs.
• Maintain accurate and complete training records in accordance with records-retention requirements.
• Monitor daily observation reports to ensure they are completed for each operational training shift within an acceptable timeframe.
• Incorporate NTECC’s mission, vision, values, and strategic priorities into workforce development initiatives.

• Design, develop, update, and maintain courses, curricula, lesson plans, training materials, job aids, exercises, and assignments.
• Apply adult learning principles and contemporary instructional methods to strengthen learner engagement and knowledge retention.
• Review and revise training content regularly to ensure it remains accurate, relevant, and aligned with operational needs.

• Develop specialized learning pathways for Operations employees that support NTECC’s mission and provide meaningful value to employees.
• Coordinate monthly, quarterly, and annual training and continuing education requirements, including certifications and recertifications.
• Monitor Operations employees’ completion of required training and maintenance of applicable licenses and certifications.
• Facilitate professional development opportunities through workshops, conferences, webinars, mentoring programs, and other partnerships.
• Support succession planning and workforce-readiness initiatives.
• Promote a culture of accountability, innovation, continuous learning, and professional excellence.

• Analyze hiring, retention, promotion, and succession data.
• Prepare reports related to workforce readiness and organizational capability.
• Research emerging trends, technologies, and industry best practices.
• Present findings and recommendations to NTECC leadership through written reports and oral presentations.

• Perform the essential functions of any Emergency Communications assignment when required by operational needs, including assuming alternate duties or work assignments necessary to maintain uninterrupted emergency communications services.
• Provide professional emergency communications, dispatch, coordination, training, and support services while complying with applicable policies, procedures, confidentiality requirements, and public-safety standards.
• Demonstrate flexibility to work any assigned shift and respond effectively to changing operational demands.
• Perform other duties as assigned to support NTECC’s mission and continuity of operations.

• Knowledge of adult learning theory and instructional design.
• Experience developing curricula and facilitating classroom instruction.
• Knowledge of workforce development and organizational learning practices.
• Knowledge of leadership development and succession-planning principles.
• Experience with training documentation and records-management processes.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to analyze, assess, and evaluate learning outcomes.
• Demonstrated experience coaching and mentoring employees.
• Strong organizational and time-management skills.
• Professional written and verbal communication…