Field Service Supervisor

Position

We are seeking a Service Supervisor for our offices in Texas – Austin, Dallas.

Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting;
Promote Service Techs productivity and job-related personal growth.

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co‑workers and outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
• Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
• Maintain technical knowledge on all products
• Make recommendations to Field Service Manager for any identified service training needs
• Assist Sales department with sales demos as requested
• Handle service calls in the event that the open call load is high
• Other duties assigned as needed
• Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;

• 1-3+ years experience in the copier/printer repair industry
• Excellent communication skills, verbal and written; strong customer service skills
• Strong relationship management skills with customers, vendors and employees within the company required
• Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
• Must have strong ethics and work as an effective, collaborative team member
• Computer literacy and experience working with MS products:
  Outlook, Excel and Word
• Ability to work evenings and weekend hours during peak periods

• Associate’s degree or equivalent work experience
• 3+ years related experience required, industry experience preferred

• Expected annual income: $60k-$75k
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA Program