Accounts Receivable Manager - Collections - Carrollton, TX

Job Summary

The Accounts Receivable Manager (Collections Focus) is responsible for leading and managing the collections function within the Finance department. It oversees a team of eight collectors and is accountable for driving timely cash collections, reducing delinquency, and improving overall accounts receivable performance. The position is fully finance‑focused and requires strong leadership, analytical skills, and advanced Excel capabilities for reporting, forecasting, and process improvement.

• Schedule:
  
  Monday – Friday
• Pay Range: $45,000 – $50,000/year
• Advanced Excel skills (formulas, VLOOKUP/XLOOKUP, pivot tables)

• Lead, coach, and supervise a team of 8 collections professionals, setting clear expectations and performance goals
• Manage day‑to‑day collections operations, ensuring timely follow‑up on outstanding invoices and delinquent accounts
• Monitor accounts receivable aging, identify risks and trends, and implement strategies to improve cash flow
• Review collector productivity and effectiveness using KPIs and performance metrics
• Conduct regular performance reviews and provide ongoing coaching and development to team members
• Develop and enforce collections policies, procedures, and best practices
• Partner with internal stakeholders (Finance, Sales, Customer Service) to resolve billing disputes and payment issues
• Prepare and analyze detailed collections and AR reports using advanced Excel tools, including formulas, lookups, and pivot tables
• Support month‑end and periodic financial reporting related to accounts receivable
• Ensure accurate documentation, record‑keeping, and compliance within collections systems
• Identify opportunities for process improvements, automation, and operational efficiencies
• Utilize Microsoft Office tools to deliver clear reporting, presentations, and communication
• Perform additional finance‑related duties as assigned

• Proven experience in accounts receivable and collections management, including direct people leadership
• Experience managing or supervising a collections team
• Strong knowledge of accounts receivable, collections practices, and cash application processes
• Advanced Excel skills, including formulas, VLOOKUP/XLOOKUP, pivot tables, and data analysis
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Strong analytical, organizational, and problem‑solving abilities
• Excellent communication, coaching, and leadership skills
• Ability to manage competing priorities in a deadline‑driven finance environment

• Experience working with AR or ERP systems (e.g., Oracle, SAP, Net Suite, Dynamics, or similar)
• Background in KPI development and performance reporting
• Experience leading process improvement or optimization initiatives in finance or collections

• Team leadership and performance management
• Financial analysis and reporting
• Decision‑making and problem resolution
• Process improvement mindset
• Attention to detail and data accuracy

Both full‑time and part‑time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full‑time positions also offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Parks Coffee is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details are available upon request.