Servicing Transfer Senior Specialist

PENNYMAC

Pennymac is (NYSE: PFSI) a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Senior Servicing Transfer Specialist manages complex service releases and acquisitions, coordinating with internal departments and external partners to ensure accurate and timely transfers. This role requires deep expertise in servicing processes, regulations, and contracts to mitigate risk, resolve critical discrepancies and ensure seamless transfers. The responsibilities of this role encompass complete transaction oversight, detailed tracking of progress, and the upkeep of crucial records.

The Senior Servicing Transfer Specialist will:

• Lead and manage servicing transfer oversight activities for complex bulk acquisition and service release transactions, leveraging established project plans and tracking methods.
• Provide expert-level oversight and guidance to internal and external business partners, ensuring acquisition and release transactions are executed efficiently.
• Review customer communication for alignment with transfer timelines and collaborate with the management team for review and approval.
• Help develop and maintain tools to effectively manage events that are critical to a successful transaction.
• Analyze data integrity reports to identify necessary line of business actions and confirm that relevant internal and external business units address exceptions.
• Assist with ongoing MSR client relationship by ensuring all rep and warranty claims are submitted on time and accurately and apply necessary collection efforts.
• Escalate critical issues to management in a timely manner.
• Manage assigned Servicing Transfers, including Acquisitions and Service Releases from end-to-end.
• Perform other related duties as required and assigned.
• Demonstrate behaviors aligned with the organization’s desired culture and values.

• Bachelor degree in business, finance or related field.
• 5+ years of experience in mortgage servicing.
• Prior Servicing Transfer experience.
• Strong organizational and time management skills with a proven ability to prioritize tasks, manage multiple projects simultaneously, and maintain accuracy in a fast-paced environment.
• Adept at analyzing complex situations and identifying effective solutions.
• Commitment to continuous learning and improvement.
• Detail-oriented and highly organized with the ability to problem solve.
• Proficient in mortgage servicing software and systems.
• Ability to work independently as well as collaborate effectively within a team environment.

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision.
• Paid Time Off Programs including vacation, holidays, illness, and parental leave.
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations).
• Retirement benefits, life insurance, 401k match, and tuition reimbursement.
• Philanthropy Programs including matching gifts, volunteer…