Mortgage Claims Recovery Specialist

Position Summary

The Mortgage Claims Recovery Specialist manages the timely filing, tracking, recovery, and reconciliation of mortgage‑related insurance, government, investor, and reimbursement claims. This role maximizes recoveries, minimizes losses, and ensures compliance with investor, insurer, regulatory, and contractual requirements.

• Prepare, review, submit, and manage Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims from initiation through final resolution.
• Ensure claim submissions comply with all investor, insurer, regulatory, and contractual requirements.
• Monitor claim inventories and proactively follow up to ensure timely processing and recovery of proceeds.
• Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions.
• Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities.

• Review claim documentation, servicing records, and loan histories to ensure accuracy and completeness.
• Analyze losses and identify opportunities to improve recoveries and reduce claim‑related losses.
• Assist with claim appeals and escalations when additional recovery opportunities exist.
• Identify trends, recurring deficiencies, and process improvement opportunities impacting claim performance.

• Partner with Default Servicing, Bankruptcy, Foreclosure, Loss Mitigation, Property Preservation, Accounting, and Investor Reporting teams to obtain and validate claim documentation.
• Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim‑related issues.
• Serve as a subject‑matter resource regarding claim requirements, filing procedures, and recovery activities.

• Coordinate with third‑party vendors supporting claims administration and post‑foreclosure activities.
• Monitor vendor performance and ensure compliance with established service‑level expectations.

• Maintain accurate claim records, system documentation, and supporting files.
• Prepare and distribute recovery, aging, inventory, and management reports.
• Ensure compliance with investor guidelines, insurer requirements, company policies, and applicable regulatory standards.
• Support internal audits, external audits, investor reviews, and regulatory examinations.
• Perform additional duties and special projects as assigned.

Required Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent analytical, problem‑solving, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Effective verbal and written communication skills.
• Ability to work independently and collaborate across teams.
• Sound judgment, professionalism, and ability to handle confidential information.

Preferred Qualifications

• Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting.
• Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims.
• Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology, Loan Sphere, and Proven Claims.

• Required:
  
  High School Diploma or GED and two (2) years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field.
• Preferred:
  Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, or related discipline; three (3) to five (5) years of relevant experience.

• Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Experience utilizing mortgage servicing platforms and claims management systems, preferably ICE Mortgage Technology and Proven products (MSP Director, Invoice Management, Loan Sphere, Loan Sphere Claims, Proven Claims).

This position is primarily…