Collections Analyst

Job Description

• Research unpaid invoices and determine root causes of payment delays
• Manage collections efforts for project-based invoices
• Review lien notices and supporting project documentation
• Run and maintain Excel reporting
• Follow up with customer accounts and resolve outstanding balances
• Partner with internal operations teams to investigate payment issues
• Maintain detailed notes and account documentation
• Prioritize workload across an assigned account portfolio

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3-5+ years of Collections, Credit, AR Analysis, Loan Processing, Insurance Claims, or other investigative/account research experience
• Strong analytical and critical thinking skills
• Experience researching unpaid invoices, payment discrepancies, deductions, or account issues
• Ability to identify root causes and resolve complex payment problems
• Self-starter who can manage assigned accounts with minimal supervision
• Professional communication skills (written and verbal)
• Intermediate Excel experience (reporting, filtering, sorting, spreadsheets)
• Comfortable managing 300-400 accounts/invoices at a time
• Experience working directly with customers regarding account status and payments
• Construction, project-based billing, or project invoicing experience
• Lien waiver, notice, or construction collections experience
• Oracle ERP experience
• High Radius experience
• Power Collect experience
• Insurance claims investigation background
• Banking, lending, collections analysis, or loan research background