Lead Nail Tech

The Lead Nail Technician sets the technical and cultural standard for EARTH Nail Spa. This role supports management by ensuring service consistency, sanitation compliance, team accountability, and elevated client experience standards.

The Lead Technician is expected to model professionalism, technical excellence, and leadership at all times.

This is a working leadership role. The Lead Technician maintains a service schedule while also providing guidance and support to the team.

• Maintain the highest level of service quality and consistency
• Serve as a technical resource for nail technicians
• Monitor adherence to service protocols and brand standards
• Support training of new technicians during onboarding
• Provide real time coaching when standards are not met

• Ensure hospital grade sterilization protocols are followed consistently
• Monitor workstation cleanliness and organization
• Address sanitation or service concerns immediately

• Assist in coordinating opening and closing duties
• Help maintain salon organization and operational flow
• Provide feedback to management regarding team performance and morale
• Support conflict resolution when appropriate

• Model elevated client communication and professionalism
• Support service recovery when concerns arise
• Help maintain consistent client satisfaction standards
• Reinforce membership education through service excellence

• Consistency of technical execution
• Ability to elevate overall team performance
• Sanitation compliance and discipline
• Team morale and collaboration
• Client satisfaction and retention
• Professionalism and leadership presence

The Lead Technician plays a critical role in protecting the reputation of EARTH Nail Spa. This position requires maturity, composure, strong communication, and a commitment to maintaining high standards.

Leadership at EARTH is demonstrated through action, accountability, and consistency.