Operations Expert - Paragon Healthcare; Hybrid - Plano, TX

Operations Expert - Paragon Healthcare (Hybrid - Plano, TX)

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A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life‑saving and life‑giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

Location:

3033 W President George Bush HWY., STE 100, Plano, TX.

Office Requirement:
Hybrid 2;
This role requires associates to be in‑office 3 days per week:
Tuesday, Wednesday, and Thursday, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance.

Shift &

Hours:

Monday - Friday, 9:00 AM - 6:00 PM Central Time.

• Serves as a first line resource for operation associates for workflow and technical related processes.
• Provides operational training.
• Assists associates by answering day‑to‑day technical questions.
• Encourages a teamwork environment; monitors inventory to ensure workflow remains uninterrupted.
• Handles complex case research and resolution; reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
• Reviews department policy and procedure manuals for accuracy.
• Works with training department to ensure procedures and policies are accurate and complete.
• Associates in this role are expected to have the ability to multi‑task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment.
• Strong verbal and written communication skills, both with virtual and in‑person interactions.
• Attentive to details, critical thinker, and a problem‑solver.
• Demonstrates empathy and persistence to resolve caller issues completely.
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

• High school diploma or equivalent and a minimum of 5 years related experience and a minimum of 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience that would provide an equivalent background.

• Previous leadership experience preferred.

For URAC accredited areas, the following professional competencies apply:
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills.

Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Mid-Senior level

Full‑time

Accounting/Auditing and Finance