Patient Appointment Scheduler

Job Summary

As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service.

The essential duties of the position include the following. Other duties may be assigned.

• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Answers phones in a friendly, professional manner.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, scheduling and rescheduling appointments.
• Follows practice procedures for clinical messaging in the EMR/EHR.
• Works online appointment requests as delegated by Manager.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience. 1-2 years of healthcare experience Required