Patient Access Rep

Job Type

Full-time

• 7am - 7pm M-TH
• 7am-4pm on Friday
• Must be able to work 10-7 shift at least 2x per week and 7am - 4pm shift at least 2x per week (variable Mon through Thurs)

Must have ability to work Plano and Frisco locations occasionally.

Travel to all OTX locations is required. Cross‑training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collaborative Environment:
  Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work‑Life Balance:
  We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation:
  Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture:
  Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco‑free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short‑ and long‑term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP):
  Employer‑paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out (increases with tenure)
  • 7 paid holidays + 2 floating holidays

• Has to train in all areas:
  Check in/out, Chart Auditing, Call Center functions.
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, check‑in and/or check‑out processes.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

High School Diploma, or general education degree (GED), or one to three months related experience, and/or training or equivalent combination of education and experience. Must have healthcare experience. Preferred experience in Rehab Outpatient.