IT Manager

Description

Since opening our doors in 1988,
Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed.
Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

We are seeking an experienced IT Manager to lead, manage, and scale the company’s IT department. This role is responsible for day-to-day IT operations, team leadership, and strategic execution, while working closely with company executives to ensure technology supports the organization’s goals, growth, and operational needs.

The IT Manager serves as the owner of IT—setting direction, managing priorities, developing the team, and ensuring systems are reliable, secure, and aligned with business objectives.

• Lead, manage, and mentor the IT team, establishing clear roles, responsibilities, performance expectations, and career development paths.
• Own IT operations, including service delivery, escalation management, documentation, and continuous process improvement.
• Provide Tier 2/3 escalation support while ensuring the team is equipped and trained to resolve issues efficiently.
• Develop and enforce IT policies, standards, and best practices across the organization.

• Partner directly with company executives and senior leadership to understand business objectives and translate them into effective technology solutions.
• Advise leadership on technology risks, opportunities, costs, and tradeoffs to support informed decision-making.
• Ensure IT priorities, roadmaps, and investments align with company strategy, growth initiatives, and operational needs.
• Serve as the primary point of accountability for IT performance, reliability, and user experience.

• Administer Microsoft 365 as an enterprise platform, including Microsoft Entra , Exchange, Teams, One Drive, and SharePoint.
• Lead identity, access, and conditional access strategies using Microsoft Entra .
• Manage endpoint provisioning and lifecycle using Microsoft Intune, including Intune Autopilot for device deployment and Intune MDM for device compliance, configuration, and security.
• Oversee device management for Windows, iOS, and Android platforms.

• Monitor system health, security, and availability, ensuring stable, scalable, and highly available services.
• Ensure backup, disaster recovery, and security controls are implemented and maintained.

• Manage networking across corporate and remote locations using Meraki and Cisco hardware and software.
• Lead the design, configuration, deployment, and maintenance of on-premise and cloud infrastructure, including servers, storage, security, networking, and telecommunications.
• Coordinate with vendors, service providers, and ISPs to ensure service quality, uptime, and cost effectiveness.

• Own and maintain the IT strategy and technology roadmap, reviewing and updating regularly with executive leadership.
• Evaluate new and emerging technologies, recommending solutions that improve efficiency, security, scalability, and employee productivity.
• Lead system upgrades, platform improvements, and new technology implementations with minimal business disruption.
• Promote adoption of technology through planning, communication, and collaboration with business teams.

• Act as the central liaison between IT, executives, department leaders, and end users.
• Clearly communicate IT initiatives, timelines, risks, and outcomes to technical and non-technical stakeholders.
• Support change management efforts to ensure smooth adoption of new systems and processes.
• Perform other related duties as assigned.

• Proven…