More jobs:
Network Operations Center Engineer
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-02-16
Listing for:
Michael Aaron Staffing, LLC
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Cloud Computing
Job Description & How to Apply Below
We are supporting a leading enterprise technology provider that is seeking a SaaS Operations NOC Engineer to support a mission-critical SaaS platform used by financial institutions and retailers. This role is ideal for someone who thrives in high-availability environments and enjoys owning incident response from detection through resolution.
Responsibilities- Monitor application and infrastructure performance across a SaaS platform
- Respond to alerts, incidents, and service disruptions in real time
- Own incident triage, escalation, coordination, and follow-through during assigned shifts
- Collaborate with Support and Engineering teams to drive timely resolution
- Provide clear, timely updates to technical and non-technical stakeholders
- Track incidents through resolution using ITSM tools
- Produce incident reports, post-incident summaries, and Root Cause Analysis (RCA) documentation
- Operate within defined SLA and priority frameworks (P1–P4)
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- Experience as an NOC Engineer supporting a SaaS platform
- Hands-on experience with Oracle Cloud Infrastructure (OCI)
- Experience with ITSM tools (Jira, Salesforce Service Cloud, or similar)
- Strong understanding of incident management in a 24/7 SaaS environment
- Excellent troubleshooting, prioritization, and communication skills
- Ability to manage multiple incidents under pressure
- Familiarity with ITIL / ITSM best practices - Would be a plus
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×