IT - Senior Support Specialist

1533 Crescent Dr, Carrollton, TX 75006, USA

Posted Tuesday, May 26, 2026 at 6:00 AM

Shape your future at IEWC! As an employee-owner, you will be a valued team member, contributing to something bigger and gaining skills that will set your career up for hypergrowth!

The Senior IT Support Specialist is responsible for helping IEWC leverage technology to improve our business systems, software, and processes. The position requires strong technical aptitude of computer systems, training, implementation, best practices, and technical problem solving. This role will support operation of the local Dallas, TX office, warehouse, and remote users. This includes new laptop builds and upgrades, break‑fix, peripheral support, keeping accurate asset inventory, assistance with server, network, shop floor devices, phone systems and audio‑visual equipment.

• Working independently with guidance and support from the distributed Infrastructure and Operations team, ensure that appropriate measures are taken to keep the enterprise‑wide network and services available to users.
• Ensure standards are maintained, issues are escalated as necessary, and user requests are captured in the centralized ticketing system.
• Implement new technologies to improve performance and provide newer tools to access company information.
• Carry out responsibilities as instructed by more senior staff within the Infrastructure and Operations team.
• Create and maintain documentation and perform technical training to assist end users and team members.
• Develop and assist in rollout of strategic corporate initiatives and system changes, which may include office moves, mass system upgrades, lifecycle support, and special projects.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Perform application deployment and system imaging leveraging Microsoft System Center Configuration Manager (SCCM).
• Support endpoint vulnerability remediation through security related applications (e.g., anti‑virus, vulnerability scanning, & patch management).
• Participate in support and enhance daily operations including opening and closing procedures and uphold all corporate and IT policies and procedures regarding software, hardware, and equipment use and allocation within the company.
• Maintain and troubleshoot client devices, PCs, thin clients, printers, and other peripherals.
• Showcase commitment to personal development and growth and to the development and evolution of all Infrastructure and Operations staff employees. Maintain technical competency regarding new trends affecting the Department, technology, markets and industry by reading professional and technical journals and by attending training classes and/or seminars as directed by management.
• Maintain network and system documentation, including network diagrams, facility location diagrams, system specific installation instructions, and procedural documentation. Maintain documentation of all IT related equipment, inventory and company assets.

The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.

We are an equal opportunity employer and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other characteristic protected by applicable federal, state, or local law.

• Support IEWC’s commitment to its Values and reflect all Competencies relevant to the position, as reflected on The Wire under Human Resources >
  Human Resources > EPP.

• Education and/or
  
  Experience:
  
  An associate degree in a computer science…