Desktop Support Analyst at Fairway Mortgage Carrollton, TX

Overview

Be part of a team thats committed to making a difference. We believe in our work and our customers.

Position Location:

Remote/On-site (In Office Only). Office

Location:

4201 Marsh Lane, Carrollton, Texas 75007. Work Environment:
This is primarily an in-office position located at our Carrollton location.

• As our Desktop Support Analyst you will provide high-level hands-on technical support for Windows and macOS systems to ensure secure and reliable end-user computing.
• Manage the full device lifecycle from imaging and configuration to asset tracking, while troubleshooting enterprise applications and hardware.
• Maintain the printer fleet and software ecosystems to minimize downtime and empower productivity.
• Resolve complex Tier 2 hardware and software escalations with a solution-oriented mindset to minimize downtime for the organization.
• Administer Mobile Device Management (MDM) platforms, specifically Microsoft Intune, and maintain seamless operations for mobile infrastructure and Microsoft One Drive.
• Drive the full lifecycle of device provisioning using Windows Autopilot and manage efficient computer replacements and data recovery processes.
• Build and maintain a robust corporate IT knowledge base by developing clear technical documentation for the team.
• Contribute to successful IT projects and identify opportunities to improve internal departmental processes.
• Configure and maintain network printers and Logitech conference room solutions (Microsoft Teams & Zoom Rooms) to ensure high-quality collaboration.

• 5 years of technical support experience in a professional environment with at least 2 years focused on remote/in-office support and Microsoft Intune.
• Strong expertise in Windows 11 (Azure environment) and macOS.
• Skilled in VPN networking and PC repair.
• Solid understanding of ITIL Foundations, customer service best practices, and mobile hardware (smartphones/tablets).
• Bachelor's degree in Computer Science or IT (or equivalent work experience).
• A Network or MCDST certifications are highly preferred.
• Must be able to lift to 75 lbs while standing and moving in a normal office environment.

• Current Employees:
  Head to the Fairway Careers Hub in Workday for internal job openings. Some openings are posted internally for employees and others externally for the general public.
• E-Verify and Right to Work notices are available for review.
• Important Notice to Job Seekers:
  Be aware of fraudulent messages falsely claiming to be from Fairway recruiters. Official communications will come from verified Fairway email addresses or our official Linked In page.