Product Analyst III; AI Context Designer

Position: Product Analyst III (AI Context Designer)
PENNYMAC Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

A Typical Day We are seeking a highly analytical and detail-oriented Product Analyst to act as a "Context Designer" for Penny Mac's voice AI and prompt-driven initiatives. While this is a non-engineering role, it requires a strong technical bent. You will focus on driving use case context development by drafting natural language prompts, configuring conversational flows, and refining business requirements across CDL/Sales, Servicing, and Production/MFD.

Key Responsibilities:

Prompt & Flow Design:
Act as a "Context Designer" to write, refine, and configure natural language prompts and conversational flows based on defined business logic. Requirements Gathering:
Collaborate daily with sales, servicing, and fulfillment teams to capture, define, and negotiate business requirements for AI agent interactions. Knowledge Base Curation:
Review and curate operational PDFs and documentation to provide a verified "Source of Truth" for the RAG Vector Database. A/B Testing & Analysis:
Execute A/B tests on various prompt configurations and analyze the resulting data to improve accuracy, tone, and resolution rates. Evaluation Support:
Assist the Product Owner in defining and documenting the "Golden Dataset" of test scenarios to support automated AI evaluations. Technical

Collaboration:

Work alongside platform engineers who manage the underlying technical architecture within the AWS tech stack to ensure successful API handshakes and platform functionality. What You'll Bring 3-5 years of experience as a Product Analyst, Business Analyst, or similar role (targeting Analyst III level). A non-engineer with a strong "technical bent" and the ability to quickly grasp Generative AI concepts (e.g., RAG, LLM orchestration, prompt tuning).

Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home:
Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships We value the hard work and dedication of our employees.

In addition to a competitive salary, positions may offer bonus opportunities. To learn more about our benefits visit: (Use the "Apply for this Job" box below). For residents with state required benefit information, additional information can be found at:  Compensation:
Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $75,000 - $130,000 Work Model OFFICE