IT Support Technician - Dallas; Part-time​/Onsite

Position Summary

Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and hardware failures. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected.

• Act as a point of contact for resolution of technology-related issues for club managers.
• Interact with club managers and co-workers to diagnose and resolve problems efficiently.
• Document all tickets in help desk system and communicate status updates timely.
• Manage system access requests for new, transferred and terminated employees.
• Troubleshoot, analyze, resolve, track, and accurately document basic software, hardware and simple technical problems.
• Follow established procedures and, when appropriate, escalate tickets to Level 2 Technician.
• Follow up on all open tickets proactively to ensure timely resolution.
• Provide input and update knowledgebase as necessary.
• Adhere to established policies and procedures.
• Make sound business decisions under direction by following documented procedures.
• Provide input on procedures and suggest improvements.
• Perform related duties as assigned or requested.

• Strong customer service skills.
• Highly self‑motivated and directed with keen attention to detail.
• Technical aptitude with PC literacy & basic knowledge of Windows Operating Systems.
• Ability to learn and apply technical information in a fast‑paced, demanding work environment.
• Good problem‑solving skills and decision‑making ability.
• Strong enthusiasm and desire to learn.
• Works well in a team environment.
• Strong written and verbal communication skills.
• Effective listening skills.
• Ability to follow policies and procedures.

• Associate degree in Computer Science or a related discipline preferred, or currently enrolled in a Computer Science or related degree program.
• Minimum 1+ year of experience in IT or related field or an equivalent combination of education and work experience.
• CompTIA A+ certification preferred.
• Prior experience in fitness, restaurant or retail helpful.

• Position duties require daily standing, walking, sitting, lifting, bending, squatting and reaching.
• Standing/sitting for extended periods.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, analyze, and interpret common business‑related documents such as financial reports and legal documents.
• Ability to respond, verbally and in writing, to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management and to members of the business community.

Fitness Connection is committed to principles of equal opportunity for all job applicants and teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of an applicant or teammate, consistent with its legal obligations.