Network Engineer; AV & Infrastructure

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Network & AV Infrastructure Engineer oversees the development, implementation, and day-to-day operations of the company’s data and voice networks alongside all integrated Audio/Video solutions. This is a high-impact, hybrid role requiring a candidate who is equally comfortable managing enterprise firewalls and Cisco/Juniper switches as they are building out physical infrastructure for new office spaces.

• Network Operations:
  Support and lead the implementation of a rapidly growing network and voice infrastructure (LAN, WAN, VPNs, QoS, WAN Optimization, Firewalls, and VoIP).
• Infrastructure Build-outs:
  Lead new office expansions, including equipment racking, AP installation, cable pulls, and professional termination (Ethernet, Coax, and Fiber).
• AV Integration:
  Install, configure, and maintain conference room solutions, including mounting TVs, ceiling speakers, and security cameras.
• Maintenance & Lifecycle:
  Execute planned network maintenance to minimize operational impact and ensure 24/7 uptime for data and voice services.
• System Design:
  Collaborate with cross-functional teams to identify and develop scalable network designs, security policies, and AV-over-IP solutions.
• Advanced Troubleshooting:
  Diagnose connectivity issues (Office, VPN, Open Internet) using tools such as Wireshark, Trace route, and SNMP.
• Physical Layer Diagnostics:
  Resolve hardware-level issues including signal loss, damaged cabling, and equipment malfunctions.
• Security & Monitoring:
  Monitor firewall traffic and performance metrics using New Relic or similar monitoring solutions; implement changes as required.

• Education:
  
  Bachelor’s degree in IT, Computer Science, or equivalent professional work experience.
• Experience:
  
  3+ years of relevant experience in Network Engineering with a heavy focus on physical infrastructure and AV systems.
• Technical Proficiency:
  Strong working knowledge of switching, routing, and wireless protocols.
• Hands-on experience with copper/fiber cabling, including running and terminating lines.
• Familiarity with Security/Authentication: VPNs, RADIUS, LDAP, and Kerberos.
• Telephony experience in production call centers or enterprise environments.
• Physical Capability:
  Ability to perform physical installations including mounting hardware (TVs, speakers, cameras) and working in equipment racks.
• Problem Solving: A proven troubleshooter who demonstrates sound judgment and the ability to deliver results in a fast‑paced, high‑energy environment.

• Certifications:
  
  Juniper (JNCIA/JNCIS/JNCIP) or Cisco (CCNA/CCNP) certifications are highly preferred.
• Platform
  
  Experience:
  
  Experience with Juniper networking platforms and Access Control systems.
• Industry Knowledge:
  Previous experience within Financial Services or the Mortgage industry.
• AV Standards:
  Familiarity with AV-over-IP, Dante, or specialized conference room hardware (e.g., Crestron, Q-SYS, or Zoom/Teams Rooms).

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

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