Supervisor, IT​/Tech, Systems Administrator

Location

16750 Westgrove Dr, Addison, TX 75001 Suite 100

Full‑time

Director of Applications & Analytics

• Competitive pay
• Performance‑based bonus opportunities
• Comprehensive health, dental, and vision insurance
• Additional supplemental benefits (life insurance, disability, accident, etc.)
• 401(k) with company match
• Generous paid time off (PTO/Sick)
• Clear career growth and advancement opportunities
• A supportive and vibrant company culture
• Many more employee perks and benefits

The Applications Supervisor oversees all clinical and non‑clinical applications across the Cantex Continuing Care Network, including EMR platforms, ancillary systems, operational applications, SaaS tools, and enterprise software. This player‑coach role combines hands‑on technical expertise with leadership of Application Specialists and Field Support Technicians.

The Applications Supervisor manages the full application lifecycle (configuration, upgrades, testing, workflow optimization, integrations, vendor coordination, and user onboarding/offboarding) while ensuring timely resolution of application tickets and strong end‑user support. This role partners closely with clinical, operational, home health, hospice, and administrative teams to align applications with business needs, improve workflows, and enhance system performance across a multi‑facility healthcare environment.

• Bachelor’s degree in Information Systems, Computer Science, Healthcare, Health Informatics, Business, or related field; or equivalent experience
• 5+ years supporting enterprise applications, including 2+ years in a supervisory, team‑lead, or leadership role
• Experience with clinical and non‑clinical systems, including EMR platforms and enterprise operational applications
• Strong understanding of application lifecycle management, system configuration, and release management
• Experience coordinating UAT, structured testing, and validation processes
• Proven vendor management experience, including issue escalation and SLA oversight
• Ability to analyze workflows and recommend process or system improvements
• Strong organizational skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Familiarity with ticketing systems, change management, and ITIL methodologies preferred
• Experience supervising or mentoring technical staff strongly preferred

• Oversee all enterprise, clinical, and non‑clinical applications to ensure stability, performance, and alignment with organizational goals.
• Serve as the primary escalation point for complex application issues and manage application ticket queues (incidents, service requests, change requests).
• Coordinate application onboarding/offboarding, access provisioning, and role‑based permissions.
• Maintain application standards, governance practices, and documentation while partnering with IT leadership on new applications and enhancements.

• Perform or oversee application configuration, module administration, and system setup.
• Lead application lifecycle management, including upgrades, patches, enhancements, and release validation.
• Manage test, staging, and production environments and ensure data integrity, security compliance, and standardized configuration policies.

• Plan and execute User Acceptance Testing (UAT) for releases and configuration changes.
• Document test scripts, evaluate results, coordinate defect remediation, and obtain business sign‑off for deployment.

• Act as the day‑to‑day liaison with software vendors, managing escalations, SLAs, licensing, and renewals.
• Collaborate with clinical, home health, hospice, and administrative leaders to align application functionality with operational workflows.

• Analyze workflows and recommend system or process improvements to enhance efficiency and user experience.
• Implement best practices, standardized workflows, and support adoption of new features and modules.

• Lead, coach, and develop Application…