Training & Development Specialist

Training & Development Specialist - HVAC Products

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Training & Development Specialist. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

The Training Development Specialist is responsible for administering and maintaining the company's Learning Management System (LMS). This role ensures that all learning programs including internal and external content, instructor-led training, webcasts, certifications, reporting and training records are designed, implemented, and supported effectively. The Training Development Specialist ensures system accuracy, data integrity, compliance and a seamless user experience for CE associates while supporting broader Learning and Development functions.

Essential Duties and Responsibilities:

• Serve as the primary administrator for the Docebo LMS, including configuration, roles, permissions, integrations, and reporting.
• Maintain course catalogs, certifications, learning paths, and training materials.
• Provide technical support to users, troubleshoot issues, and ensure system data integrity and compliance.
• Schedule and manage live and virtual instructor-led training sessions and events.
• Stay current on LMS best practices and system enhancements.
• Generate and analyze LMS reports to track engagement, completion rates, and training effectiveness.
• Maintain accurate training records for compliance and audit requirements.
• Review course evaluations and feedback, recommending improvements as needed.
• Upload, test, and manage learning content within the LMS while optimizing user experience and navigation.
• Maintain LMS documentation, SOPs, user guides, and related materials.
• Collaborate with internal stakeholders and SMEs to ensure learning assets are accurate and approved.
• Train and support associates and leaders on LMS use and functionality.
• Contribute to the planning, development, and evaluation of learning materials within the L&D team.
• Serve as an LMS subject matter expert on cross-functional initiatives as assigned.

Qualifications:

• Experience with LMS configuration, reporting, data management, content upload and system integrations.
• Proficiency in LMS analytics, reporting tools, and dashboard creation.
• Strong problem-solving abilities with the capacity to troubleshoot user and system issues.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Ability to train and support end-users with varying levels of technical proficiency.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with internal customers, peers and leadership.

Requirements:

• Bachelors degree in a Business Related Field.
• 3 years of experience as an LMS Administrator, with a focus on Docebo and/or experience with multiple learning management systems.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.