Senior IT Field Technician

Role Overview

The Senior IT Field Technician provides on-site support for multiple locations throughout the Texas service area, installing, maintaining, and troubleshooting end-user devices, printers, telecommunications equipment, network infrastructure, wireless connectivity, and system access.

Provide on-site support for desktops, laptops, tablets, mobile devices, printers, and related peripherals, diagnose and resolve hardware, software, operating system, and connectivity issues, and maintain accurate documentation of incidents, resolutions, and asset information.

This role requires 5 years of progressively responsible IT support experience, strong troubleshooting, organizational, and customer service skills, and the ability to work independently and effectively manage priorities across multiple locations.

• Five (5) years of progressively responsible IT support experience in field services, desktop support, or technical support environment
• CompTIA A+, Network+, Microsoft 355 or Azure Active Directory certifications, strongly preferred
• Experience with ITSM ticketing systems (Service Now, Jira, Connect Wise or similar) preferred
• Familiarity with ITIL fundamentals and service-delivery best practices, strongly preferred
• Experience in a multi-site or enterprise environment with distributed IT support
• Experience supporting Windows-based hardware, software, printers, telecommunications, and network-connected devices
• Knowledge of structured cabling standards and network infrastructure installation
• Experience with Active Directory and Microsoft 365 administration
• Strong troubleshooting, organizational and customer service skills
• Ability to work independently and effectively manage priorities across multiple locations
• Ability to travel extensively within territory, including occasional travel
• Valid driver's license, an acceptable motor vehicle record, and the ability to travel independently throughout the service territory using reliable transportation