Support & Staging Engineer (m|f|d) – Location: Carrollton, TX

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- Location:

Carrollton, TX

Do you want to make a difference with your job? Then you’ve come to the right place! Emergency services and medical professionals train with our audiovisual systems, equipped with functional software and high-end hardware, to be prepared for emergencies. Our customers include universities, hospitals, and medical training centers. With our work, we contribute to saving lives.

As a Support & Staging Engineer, you will play a key role in delivering and supporting SIMStation solutions for healthcare institutions around the world. Working closely with customers and our internal teams, you will configure and test systems, resolve technical challenges, and ensure every installation is ready for a seamless customer experience.

Deliver Expert Support:
Provide expert remote technical support for our customers.

Prepare Every System:
Configure, stage, test, and troubleshoot professional AV, server, and PC systems before deployment.

Ensure Quality:
Ensure every system meets SIMStation's high quality standards through detailed testing and quality assurance.

Collaborate Across Teams:
Collaborate closely with Project Management, Engineering, and Field Services to deliver successful customer projects.

Create Technical Documentation:
Create and maintain technical documentation, including network summaries, signal flows, and bills of materials.

Drive Continuous Improvement:
Help improve internal processes, standards, and workflows while growing into a technical leadership role.

10+ years of experience with professional AV systems staging and technical support Hands-on experience with AV over IP technologies, including Dante audio, network video switching, and related systems You enjoy troubleshooting across AV, networking, servers, PCs, and software environments You take ownership, communicates clearly, and enjoy working across technical teams You are excited by the opportunity to grow into a Team Lead position within the next 6-12 months Your location is based in Carrollton, TX

With performance-based incentives.

Supporting your health and well-being.

Because time off matters, too.

where innovation, learning, and customer success come first.

A clear career path toward technical leadership

• Your
  
  Location:
  
  Based in Carrollton, TX.
• We offer a competitive salary with performance-based incentives.
• With us, there are no waiting times: you can get started right away.
• If you're an experienced AV professional looking for a role where you can combine technical expertise, customer support, and leadership development, we'd love to hear from you.