26-0016 Specialist - Preservation​/Repair

Job Summary

Facilitate movement of asset and/or process through established steps to completion and/or closure.

The essential functions of the position include, but are not limited to:

• Task Management
  • Manage portfolios, tasks or assignments through queue to completion
  • Escalate issues to proper department or supervisor for resolution
  • Review and process documentation received
  • Coordinate completion of tasks with team members
  • Approve items in scope of authority for completion
  • Update client and company systems as required
• Customer Service
  • Respond to client's requests or questions via phone, email, portal or fax
  • Correspond with vendors, clients or customer liaisons
  • Train vendors, clients or customers on processes if part of internal process
• Quality Assurance
  • Validate information received for correctness and track errors
  • Review and complete projects to evaluate and improve quality
  • Report potential risks, regulatory or investor changes
• Other functions, duties, and tasks as assigned
  • Support the creation of well documented, measurable, and auditable processes/workflows

Management retains the discretion to add to or change the duties of the position at any time.

Required Knowledge: Principles and processes for providing customer service; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
Reading Comprehension: Understanding written sentences and paragraphs in work related documents;
Speaking: Talking to others to convey information effectively;
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do;
Time Management: Managing one's own time and the time of others.
Service Orientation: Actively looking for ways to help people;
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
Persuasion: Persuading others to change their minds or behavior;
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making;
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action;
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
Conflict Resolution: Using verbal and nonverbal communication skills to successfully resolve conflicts;
Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions.

Oral Expression: ability to communicate information and ideas in speaking so others will understand;
Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences;
Speech Recognition: ability to identify and understand the speech of another person;
Speech Clarity: ability to speak clearly so others can understand;
Written Comprehension: ability to read and understand information and ideas presented in writing;
Written Expression: ability to communicate information and ideas in writing so others will understand;
Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events);
Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense;
Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem;
Near Vision: The ability to see details at close range (within a few feet of the observer).

The majority of work will be performed indoors in an environmentally controlled setting. Some property inspections and conferences will require travel and…