Support & Staging Engineer

Do you enjoy solving technical challenges, building high-quality AV systems, and making sure every detail is right before it reaches the customer?

At SIMStation, we're advancing healthcare education through innovative audio-visual recording and debriefing solutions. Our technology helps universities, hospitals, and healthcare organizations create better simulation-based learning experiences—and ultimately contributes to better patient care.

We're looking for an experienced Support & Staging Engineer to join our growing team in Carrollton, Texas
. This is a hands-on technical role with a clear path to becoming our Support & Staging Team Lead within 6–12 months.

• Provide expert remote technical support for our customers
• Configure, stage, test, and troubleshoot professional AV, server, and PC systems before deployment
• Ensure every system meets SIMStation's high quality standards through detailed testing and quality assurance
• Collaborate closely with Project Management, Engineering, and Field Services to deliver successful customer projects
• Create and maintain technical documentation, including network summaries, signal flows, and bills of materials
• Help improve internal processes, standards, and workflows while growing into a technical leadership role

• Has 5+ years of experience with professional AV systems staging and technical support
• Has hands-on experience with AV over IP technologies, including Dante audio, network video switching, and related systems
• Enjoys troubleshooting across AV, networking, servers, PCs, and software environments
• Takes ownership, communicates clearly, and enjoys working across technical teams
• Is excited by the opportunity to grow into a Team Lead position within the next 6–12 months

At SIMStation, you'll join a collaborative team that is passionate about technology, innovation, and improving healthcare education worldwide.

• Competitive salary based on experience
• Paid time off and sick leave
• A collaborative environment where your ideas matter
• A clear career path toward technical leadership

If you're an experienced AV professional looking for a role where you can combine technical expertise, customer support, and leadership development, we'd love to hear from you.